Introduction

At Wayad Connect, we supply and deliver CCTV equipment, solar products, electrical components, and related technical materials for residential homes, apartments, schools, commercial properties, and industrial sites.

Because some of our products are fragile, bulky, heavy, or installation-sensitive, this Shipping & Delivery Policy explains how we process, handle, and deliver orders safely across Kenya.

Section 1: Order Processing & Handling Times

All orders are processed within 1 to 2 business days after order confirmation and payment verification.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing time may vary depending on product availability, order size, and handling requirements.

Examples include:

• Standard items: CCTV cameras, small electrical accessories, connectors, switches, sockets, and related parts may be prepared for dispatch faster.

• Heavy or bulky items: Solar panels, batteries, inverters, mounting structures, cable rolls, and industrial electrical equipment may require additional handling, inspection, packaging, or transport arrangements before dispatch.

If there is any delay due to stock availability, special handling, or logistics, Wayad Connect will contact the customer using the details provided during the order process.

Section 2: Delivery Locations

Wayad Connect delivers products across Kenya.

We deliver to various locations, including:

• Residential homes

• Apartments and estates

• Schools and institutions

• Commercial buildings

• Offices and business premises

• Industrial sites

• Construction and project sites

Deliveries to remote areas may take longer depending on courier availability, road access, and delivery logistics.

Section 3: Shipping Charges

Shipping charges are calculated based on the delivery location, order size, product weight, product type, and handling requirements.

Bulky, heavy, or fragile items may attract additional delivery charges due to special packaging, loading, transport, or handling needs.

Where applicable, the delivery cost will be communicated before order confirmation or checkout completion.

Section 4: Delivery Timelines

Estimated delivery timelines are as follows:

Delivery timelines are estimates and may vary due to stock availability, courier delays, weather, traffic, public holidays, site access limitations, or other factors beyond our control.

Section 5: Special Conditions for Bulk & Technical Equipment

Some Wayad Connect products require special handling during delivery. These may include solar panels, solar batteries, inverters, CCTV systems, cable rolls, electrical boards, mounting structures, and other technical equipment.

For bulk, industrial, or project deliveries, the customer may be required to ensure:

• The delivery site is accessible to the delivery vehicle

• There is enough space for safe offloading

• A responsible person is available to receive the goods

• Any required gate access, security clearance, or site approval is arranged in advance

• The delivery area is safe and suitable for handling technical equipment

If delivery cannot be completed due to incorrect address details, restricted access, customer unavailability, or lack of site preparation, re-delivery charges may apply.

Section 6: Installation Disclaimer

Delivery charges only cover transportation of products and do not include installation, wiring, mounting, configuration, repair, or technical setup unless clearly stated in the quotation, invoice, or service agreement.

Installation services for CCTV systems, solar equipment, electrical systems, and maintenance projects may be arranged separately and may attract additional charges.

Customers are advised to use qualified technicians or request professional installation support from Wayad Connect where applicable.

Section 7: Order Tracking & Delivery Confirmation

Once an order is dispatched, Wayad Connect may provide delivery updates, courier details, or tracking information where available.

For larger commercial, school, apartment, industrial, or project-based deliveries, our team may coordinate directly with the customer, site contact person, or project manager before delivery.

Customers are encouraged to provide accurate contact information to avoid delivery delays.

Section 8: Damaged, Missing, or Incorrect Items

Wayad Connect takes care when packaging and delivering fragile or technical products.

Customers should inspect all items immediately upon delivery. If an item is damaged, missing, incorrect, or incomplete, the customer should contact Wayad Connect within 24 hours of delivery.

The customer may be required to provide:

• Order number or invoice

• Photos or videos of the damaged item

• Photos of the packaging

• Details of the missing or incorrect item

• Delivery confirmation details

Once the issue is reviewed, Wayad Connect will advise on the next steps in line with our Return & Refund Policy.

Section 9: Failed Deliveries

A delivery may fail due to incorrect address details, unreachable phone number, customer unavailability, restricted site access, refusal to receive the order, or lack of required receiving arrangements.

Where a delivery fails due to customer-related reasons, additional delivery or re-delivery charges may apply.

Section 10: Delivery Delays

While Wayad Connect works to deliver orders within the estimated timelines, delays may occur due to courier issues, traffic, weather, public holidays, supplier delays, stock availability, high order volumes, or site access challenges.

Where delays occur, Wayad Connect will make reasonable efforts to update the customer and complete delivery as soon as possible.

Section 11: Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy for details on return eligibility, damaged items, warranty claims, inspection, refunds, and return shipping costs.

Section 12: Contact Information

For shipping inquiries, delivery updates, damaged or missing items, or special delivery arrangements, please contact Wayad Connect through our official communication channels.