Introduction

Welcome to Wayad Connect. These Terms & Conditions govern your use of our website and your engagement with our products and services, including CCTV solutions, solar installations, electrical repair, electrical maintenance, and related technical services.

By accessing our website, requesting a quotation, purchasing products, or hiring Wayad Connect for residential, commercial, institutional, apartment, school, or industrial projects, you agree to these Terms & Conditions.

1. Scope of Services

Wayad Connect provides CCTV installation, solar system installation, electrical repair, electrical maintenance, product supply, system upgrades, and related technical support.

The exact scope of work, timelines, products, and costs will be stated in the official quotation, invoice, proposal, or service agreement. Any extra work outside the agreed scope may attract additional charges.

2. Quotations, Pricing & Payments

Quotations are based on the information provided by the client, site requirements, product availability, and current market prices.

Wayad Connect may revise prices where product costs, supplier prices, transport costs, exchange rates, or project requirements change.

Project mobilization, product procurement, or service scheduling may require an upfront deposit. We may pause work, delay delivery, withhold handover documents, or suspend support where payment is overdue.

3. Product Availability

All product orders are subject to stock availability. If a specific product, brand, or model is unavailable, Wayad Connect may recommend a suitable alternative with similar specifications.

We may cancel or revise an order due to stock shortages, supplier delays, pricing errors, or circumstances beyond our control.

4. Site Access & Client Responsibilities

The client must provide safe and reasonable access to the property or work area at the agreed time.

The client is responsible for arranging any required approvals, landlord consent, estate clearance, school approval, building management permission, or site access requirements before work begins.

Delays caused by lack of access, unsafe conditions, or missing approvals may lead to rescheduling and additional charges.

5. Installation, Repair & Maintenance

Wayad Connect will carry out installation, repair, and maintenance work professionally and according to applicable technical standards.

Timelines may vary due to site conditions, product availability, weather, power availability, access restrictions, or unexpected technical issues.

6. Hardware Ownership

All products and equipment supplied by Wayad Connect remain the property of Wayad Connect until full payment is received.

We may withhold delivery, installation, system handover, warranty support, or access credentials until all outstanding payments are settled.

7. Warranties

Some products may be covered by manufacturer, supplier, or distributor warranties. Warranty terms vary depending on the product and brand.

Warranty does not cover damage caused by incorrect use, poor handling, power surges, lightning, water damage, fire, physical damage, unauthorized repairs, tampering, overloading, poor maintenance, or third-party interference.

Where workmanship warranty is provided, it applies only to work carried out by Wayad Connect and may be void if the system is altered or repaired by unauthorized persons.

8. Returns, Refunds & Delivery

Returns, refunds, exchanges, and warranty claims are handled according to our Return & Refund Policy.

Shipping and delivery are handled according to our Shipping & Delivery Policy. Delivery costs and timelines depend on location, order size, weight, product type, and handling requirements.

9. Customer Responsibilities

Customers are responsible for providing accurate contact, billing, site, and delivery details; confirming product specifications; ensuring site access; inspecting delivered goods; using products correctly; and making payments on time.

Wayad Connect is not responsible for delays, damage, or losses caused by incorrect information, unsafe site conditions, misuse, unauthorized interference, or third-party work.

10. Limitation of Liability

Wayad Connect is not liable for indirect, incidental, or consequential losses, including loss of revenue, business interruption, security breaches, data loss, power interruptions, equipment failure, internet failure, utility issues, weather events, or other circumstances beyond our control.

Where liability applies, it shall be limited to the amount paid for the specific product or service in question.

11. Website Use, Privacy & Cookies

Users must not misuse the Wayad Connect website, attempt unauthorized access, interfere with security, submit false information, or use the website for unlawful purposes.

Use of personal data is handled according to our Privacy Policy. Use of cookies is handled according to our Cookie Policy.

12. Changes to These Terms

Wayad Connect may update these Terms & Conditions from time to time. Changes will be posted on this page.

Continued use of our website, products, or services means you accept the updated terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any disputes shall first be handled through good-faith discussion. If unresolved, the matter may be handled according to applicable Kenyan laws.

14. Contact Information

For questions about these Terms & Conditions, quotations, orders, projects, or services, please contact Wayad Connect through our official communication channels.