Introduction

At Wayad Connect, we supply CCTV systems, solar equipment, electrical components, repair materials, and maintenance-related products for residential homes, apartments, schools, commercial buildings, and industrial sites.

Because many of our products are technical, electrical, fragile, and installation-sensitive, returns and refunds are handled carefully to protect product safety, warranty validity, and customer satisfaction.

1. Return Window & Eligibility

We accept return requests within 7 days from the date of delivery or collection, provided the item meets the required return conditions.

To qualify for a return, the product must be:

• Unused, uninstalled, and in the same condition it was received

• In its original packaging with all seals, labels, manuals, cables, accessories, and warranty documents intact

• Free from physical damage, tampering, wiring, mounting, or modification

• Accompanied by the original receipt, invoice, order number, or proof of purchase

Wayad Connect reserves the right to inspect all returned items before approving a refund, exchange, replacement, or repair.

2. Damaged, Wrong, or Defective Items on Delivery

Customers should inspect all items immediately upon delivery or collection.

If an item is damaged, incorrect, incomplete, or defective on arrival, the customer must report the issue within 24 hours of receiving the product.

The report should include:

• Order number or invoice

• Clear photos or videos of the product

• Photos of the packaging where applicable

• A clear description of the issue

Once reviewed, Wayad Connect may offer a replacement, exchange, repair, refund, or other suitable resolution depending on the case.

3. Non-Returnable Items

Due to safety, warranty, and technical reasons, the following items may not be accepted for return unless confirmed defective by Wayad Connect or the relevant supplier/manufacturer:

• Installed, mounted, wired, connected, or used products

• Solar panels, batteries, inverters, CCTV cameras, DVRs, NVRs, and electrical components that have been connected to power

• Cut cables, wires, trunking, conduits, or materials customized to the customer’s request

• Special-order, custom-sourced, or project-specific products

• Products damaged due to incorrect installation, poor wiring, misuse, power surges, lightning, water, fire, impact, or poor handling

• Products opened, repaired, altered, or tampered with by unauthorized persons

• Items missing original packaging, accessories, manuals, seals, or proof of purchase

• Clearance, discounted, or final-sale items where clearly stated

4. Product Compatibility

Customers are responsible for confirming that the product is suitable for their intended use before purchase.

This includes checking voltage, wattage, phase requirements, battery type, inverter capacity, solar panel compatibility, CCTV system compatibility, cable rating, connector type, mounting requirements, and installation conditions.

Products ordered incorrectly due to customer error, wrong specifications, or incompatibility may not qualify for a refund, especially if opened, used, installed, or specially sourced.

5. Inspection & Testing Process

All returned items are subject to inspection and testing before approval.

Once a returned product is received, Wayad Connect may inspect:

• Product condition

• Packaging condition

• Serial numbers

• Included accessories

• Signs of installation, wiring, use, or tampering

• Physical damage

• Warranty eligibility

• Functionality where testing is required

Inspection and testing may take 3 to 5 business days, depending on the type of product and the nature of the issue.

Wayad Connect will notify the customer once the return has been approved or rejected.

6. Restocking Fees

Unopened, unused, and approved standard items may qualify for a refund or exchange without a restocking fee.

Where an item has been opened but remains unused, uninstalled, complete, and in good condition, a restocking fee may apply to cover inspection, testing, repackaging, and administrative costs.

Restocking fees may also apply where the return is due to customer error, change of mind, wrong product selection, or incorrect specifications.

7. Refunds

Approved refunds are processed within 7 to 14 business days after inspection and approval.

Refunds may be issued through the original payment method or another agreed payment method.

Shipping fees, handling fees, installation fees, service fees, inspection fees, or third-party charges may not be refundable unless the return is due to an error by Wayad Connect.

8. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the return is due to Wayad Connect’s error, such as wrong product delivery, confirmed damage on arrival, or verified defect on delivery, Wayad Connect may cover or reimburse reasonable return shipping costs.

If the return is due to customer error, change of mind, wrong product selection, incorrect specifications, or compatibility issues, the customer is responsible for return shipping costs.

For bulky or fragile items such as solar panels, batteries, inverters, cable rolls, CCTV systems, and industrial electrical equipment, special transport arrangements may be required.

9. Faulty Equipment & Warranty Claims

Some products may be covered by manufacturer, supplier, or distributor warranty.

If a product develops a fault after installation or outside the standard return window, the issue will be handled as a warranty claim rather than a standard return.

Warranty claims are subject to inspection, testing, and approval by Wayad Connect, the supplier, distributor, or manufacturer.

Warranty does not cover damage caused by:

• Incorrect installation

• Poor wiring

• Use by unqualified technicians

• Power surges or lightning

• Water or fire damage

• Physical damage

• Overloading

• Misuse or negligence

• Tampering or unauthorized repairs

• Use outside the manufacturer’s instructions

Proof of purchase is required for all warranty claims.

10. Order Cancellations

Orders may be cancelled before dispatch or before procurement begins.

Once an order has been dispatched, prepared for delivery, specially sourced, customized, or procured for a project, cancellation may not be possible and the standard return process will apply.

11. Installation Disclaimer

Product purchase and delivery do not include installation unless clearly stated in the quotation, invoice, or service agreement.

Wayad Connect is not responsible for damage, malfunction, or warranty rejection caused by incorrect installation, poor wiring, improper mounting, third-party technicians, or failure to follow product instructions.

Customers are advised to use qualified technicians or request professional installation support from Wayad Connect where applicable.

12. Contact Information

For return requests, refund inquiries, warranty claims, or product issues, please contact Wayad Connect through our official communication channels.